Privacy Policy
Last updated: November 2026
This policy explains how Favicri - Fábrica de Vidros e Cristais, Lda. ("Favicri", "we") handles personal data collected through this website, in line with the EU General Data Protection Regulation (GDPR) and Portuguese law (Law 58/2019).
1. Data controller
Favicri - Fábrica de Vidros e Cristais, Lda., NIPC 501 836 543, Rua Emílio Silva Ferreira Barreirinha, 2445-732 Martingança, Portugal. Phone +351 244 587 260. Email for any privacy matter: geral@favicri.pt.
2. What data we collect and why
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact / quote form | Name, company, email, country, product interest, your message | Answer your request, send catalogue, samples and quotes | Steps at your request before a contract (Art. 6(1)(b) GDPR) and our legitimate interest in business communication (Art. 6(1)(f)) |
| Emails to our addresses | Your email address and the content of your message | Handle your enquiry | Same as above |
| Phone calls | Your number and what you tell us | Handle your enquiry | Same as above |
| Visiting the site | Technical data such as IP address, browser and date/time, which our web host records in server logs | Security and correct operation of the site | Legitimate interest (Art. 6(1)(f)) |
The form fields marked as required are needed to reply to you. We do not ask for sensitive data; please do not include any in your message. This website is aimed at businesses and not at children.
3. We do not use tracking
This website does not use analytics, advertising or profiling cookies, and we do not make automated decisions about you. See the Cookie Policy.
4. Who receives your data
- Form provider: messages sent through the contact form are processed by Web3Forms (web3forms.com), which forwards them to our mailbox. This provider acts on our behalf and may process data outside the European Economic Area.
- Email and hosting providers that run our mailboxes and our website.
- Google Fonts (Google) delivers the typefaces used by this website, which means your IP address is sent to Google when the page loads.
- YouTube (Google), only if you choose to play the factory video (see the Cookie Policy).
- Professional advisers, and public authorities where the law requires.
We do not sell personal data. Where a provider is located outside the EEA, transfers rely on the safeguards recognised by the GDPR, such as an adequacy decision or standard contractual clauses.
5. How long we keep it
- Enquiries that do not lead to business: up to 24 months after the last contact, then deleted.
- If we start doing business: for the duration of the relationship, then the periods required by law (for example up to 10 years for accounting and tax records).
- Server logs: for the period set by our hosting provider, normally a few weeks.
6. Your rights
You may ask us for access to your data, correction, deletion, restriction of processing, portability, and you may object to processing based on legitimate interest at any time. Write to geral@favicri.pt; we reply within one month. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), or with the authority of your country of residence.
7. Security
We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections on this website.
8. Changes
We may update this policy. The date at the top shows the latest version.